建议多和卖家沟通，劝导关闭A-Z，可以参考下面的文章步骤
Dear Buyer,
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(订单ID), we would greatly appreciate it.
Here are the steps to withdraw your A-to-z claim in the orders section of Your Account.
To withdraw a claim for purchases made on Amazon.com
Go to Your Orders
Locate your order in the list and click Order Details.
If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page.
Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request.
We hope you have a pleasant day, thank you for shopping at __________(这放店铺名).
Yours sincerely,
_______(店铺名) Customer Service Team
400-6929-020
